Shipping policy

At MaisonTide, we are committed to delivering your orders efficiently and reliably. Please review our shipping policy below for details on how we handle deliveries for Home Decor, Kitchenware, Stationery & Office, and Toiletries products.

Shipping Method

We offer Standard Shipping for all orders. This service ensures your items are delivered safely within the estimated timeframe.

Processing Time

Orders are processed within 1-3 business days after payment confirmation. During peak seasons or promotions, processing may take slightly longer.

Shipping Time and Coverage

Standard Shipping typically takes 5-10 business days for delivery, depending on your location. We ship to most regions internationally, but delivery times may vary based on local customs and logistics.

Shipping Costs

Shipping fees are calculated based on order weight, dimensions, and destination. Costs will be displayed at checkout before payment. There is no free shipping option available at this time.

Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number. Use this to monitor your delivery status through our partnered carrier's website.

Delivery Issues

If you encounter any problems with your delivery, such as delays or damaged packages, please contact us promptly at [email protected]. Provide your order number and details for assistance.

Undeliverable Packages

Packages may be returned to us if they are unclaimed, have incorrect addresses, or face customs issues. In such cases, we will contact you via email to resolve the situation, which may involve additional fees for reshipment.

Policy Changes

We reserve the right to update this shipping policy as needed. Changes will be reflected on this page, so we encourage you to review it periodically.