Refund policy
At MaisonTide, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, you may be eligible for a refund under the following conditions.
Eligibility for Refunds
To qualify for a refund, items must be:
- Returned within 30 days of receipt.
- In their original, unused condition with all tags and packaging intact.
- Accompanied by a valid proof of purchase (e.g., order number or receipt).
Please note that certain products, such as personalized items or perishable goods, may not be eligible for refunds unless defective or incorrect.
How to Initiate a Refund
To request a refund, please contact our customer support team at [email protected] with your order details and reason for return. We will provide instructions on how to proceed, including return shipping information if applicable.
Processing Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within 5-10 business days. Shipping costs are non-refundable unless the return is due to an error on our part.
Exchanges
If you prefer an exchange for a different item, please indicate this in your refund request. Exchanges are subject to product availability and must meet the same eligibility criteria as refunds.
Non-Refundable Items
Some items are exempt from refunds, including:
- Gift cards
- Downloadable software or digital products
- Personalized or custom-made products
- Products marked as final sale
Damaged or Defective Items
If you receive a damaged, defective, or incorrect item, please contact us immediately at [email protected]. We will arrange for a return, refund, or replacement at no additional cost to you.
Contact Us
For any questions regarding our refund policy, please reach out to us at [email protected]. We are here to assist you and ensure a smooth resolution.
